Frequently asked questions
We're so sure you will love the quality and craftsmanship of your TOKUYO massage chair. But if you don't feel free to send it back!
If you're not satisfied with an item that you purchased from us, you can initiate a return within 30 days for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please refer to our Refund Policy.
TOKUYO stands by it's products and service. Each massage chair comes with 1 year manufacturer's warranty Unfortunately we are unable to offer an extended care package at this time. For more detail, please refer to the Warranty.
If anything should break or you encounter any issues, please contact us and our customer support team will ensure you are taken care of. We pride ourselves in high customer satisfaction and promise to answer any customer issues within 24 hours.
We love our partners and are always looking for distributors to expand the footprint of TOKUYO USA. Please reach out for dealer inquiries.